Borrower document request checklist
A practical outline for the common mortgage document categories brokers often request, with reminders to adapt every request to the file, lender, and brokerage requirements.
View outlineResources
Mortgage document intake resources for cleaner files.
Lightweight guides for Canadian mortgage brokers and brokerages trying to reduce document chasing without replacing their LOS, CRM, or lender systems.
Built for mortgage intake workDocument request outlinesEmail attachment reviewSecure upload workflow evaluation
Use these pages to tighten document intake before a full workflow rollout.
These resources are educational. They do not replace brokerage procedures, lender requirements, legal advice, or compliance review.
Email attachment intake review
A short guide to where email works for borrower convenience and where it creates sorting, tracking, and review problems for mortgage teams.
Compare email attachmentsGeneric upload portal evaluation
A category comparison for teams deciding whether simple secure upload is enough or whether they need a mortgage-first review workflow.
Compare upload portalsBorrower document request checklist outline.
Start with common request categories, then tailor the request to the borrower, product, lender conditions, and brokerage standards.
Income documents
Pay stubs, employment letters, T4s, NOAs, and other file-specific income records requested by the broker.
Bank statements
Statement periods, account records, and proof-of-funds documents that need clear request context and broker review.
Identity and property records
IDs, property documents, mortgage statements, leases, and other records that should be handled through a sensitive-document workflow.
Condition-specific follow-up
Letters, explanations, updated documents, and resubmissions requested after the broker reviews what has arrived.
Operating notes for privacy-safe intake.
Keep sensitive borrower document work in controlled workflows and keep analytics clean of borrower, deal, and document details.
- Keep document requests tied to the deal so uploads and email replies do not become separate inbox work.
- Treat OCR and classification outputs as suggestions for broker review, never as final decisions.
- Avoid putting borrower names, emails, phone numbers, mortgage details, or document metadata into analytics events.
- Use controlled security review language: PIPEDA-aligned safeguards, SOC 2-ready controls, and deeper review through sales.
Move from resource notes to a cleaner intake workflow.
See how IntakeDock connects secure upload links, deal-specific intake email aliases, broker review queues, resubmissions, and activity history.